Shipping Information

Yes, we ship worldwide! We work with reliable courier companies like FedEx, DHL, UPS, and others to ensure safe and timely delivery to your doorstep, wherever you are.

Delivery time depends on your location. Orders within the EU typically arrive within 3–7 business days. International orders may take longer 5–14 business days. You’ll receive a tracking number as soon as your order ships.

Our standard processing time is 1–2 business days. For example, if you place an order after working hours on Friday, it will be dispatched on Monday. We’ll send you a tracking number as soon as your order ships. 

Once your order is shipped, you’ll receive a tracking number by email so you can follow your parcel’s journey.If you feel that your order is taking longer than expected or there are no updates, don’t hesitate to contact us directly - we’ll be happy to check the status and help resolve any issues. 

Payment Information

You can pay safely with PayPal, Mastercard, VISA, American Express and bank transfer. 

Shipping costs are calculated at checkout based on your location and selected shipping method. 

Please note that the customs clearance fee (if applicable in your country when receiving goods from Latvia, EU) is not included in the shipping costs, is not paid by leg&go, and must be carried out by the recipient. 

You will be charged as soon as your order is placed and payment is successfully processed. 

Returns & Warranty

If you change your mind and are not 100% satisfied after receiving your ordered item(s), you must notify us within 14 days of receiving the item(s) by sending us an email to support@legandgo.com. Please include your full name, order number, and list the items you would like to return. If the 14 days deadline has passed, the return cannot be completed and will not be refunded. The items must be sent back within 14 days after we have received your return request.

We will refund the full amount of the originally paid sum (100% of the item value), excluding customs fees (if applicable), if the items are unused and unassembled. You may be charged for the depreciation in value of the goods if inspection finds the goods have been used. An open box does not disqualify a product from a full refund - it’s okay to open the box to verify the color, model, size, etc.

We will refund up to 80% of the originally paid sum, excluding customs fees (if applicable), if the items have already been assembled and used, and if the original tags of the accessories have been removed.

The shipping expenses and customs fees for returning an order are not covered by leg&go and must be paid and arranged by the customer. Please note that the items must be shipped directly to our warehouse and not at a drop-off/collection point.

The return address is:

leg&go bike
Shaman Inventions SIA
Kalku iela 12
Cesis, Cesu novads, LV-4101
Latvia

The items are the customer’s responsibility until the items reach our warehouse. Please make sure to pack the items safely to prevent any damage to the products. Please use the original packaging and keep receipts and tracking numbers as proof of sending the items back.

Your refund will be issued to the original payment method (credit card, bank transfer, or PayPal) within 14 days after we receive and inspect the returned items at our warehouse.

Yes, all leg&go products are covered by a limited warranty that protects against manufacturing defects, provided the product has been used according to its intended purpose and in line with our Terms of Use.

The warranty period varies by product category:

  • Balance Bike 3in1 and its add-ons - 5 year warranty
  • Soft Play Blocks - 2 year warranty
  • All other products (e.g., toys, furniture like learning towers, etc.) - 2 year warranty

If you notice a defect or issue during the warranty period, please contact our customer support at support@legandgo.com.

Make sure to include your order number, a description of the issue, and photos of the affected product.

We’ll guide you through the process and arrange a free replacement of defective parts if the claim is approved.

Please note: 

The warranty does not cover:

  • Damage caused by accidents, falls, or misuse (e.g., stunts, overloading)
  • Normal wear and tear (e.g., tires, grips)
  • Improper maintenance or alterations to the product
  • Products used outside their intended purpose

If your item was purchased from a retail partner, you may choose to receive warranty service either through the store or directly from us.

Still have a question?

If you can’t find the answer in our FAQs, send us a message using the form below. Whether you have a question about your order or one of our products, our friendly leg&go team is here to help you and your family.