Terms & Conditions

About these Terms

These Terms & Conditions apply to orders placed through legandgo.com, operated by Shaman Inventions SIA, Kaļķu iela 12, Cēsis, LV-4101, Latvia. VAT No. LV40103795203.

You can contact us at info@legandgo.com or +371 27 558 833.

These Terms apply to all products offered under the leg&go brand, including bikes and compatible add-ons, toys, play equipment, soft play products, furniture, accessories, and other products available in our online store.

By placing an order, you agree to these Terms & Conditions. They do not limit any consumer rights that cannot be excluded under applicable law.

Product information

We do our best to show and describe products accurately. Product pages contain the relevant details, such as dimensions, materials, age or weight recommendations, compatibility information, and included components.

Some accessories or add-ons are designed to work only with specific products. Please check the product description before ordering to make sure that the products you select are compatible with each other.

Product colours may look slightly different depending on your screen and its settings. Always follow the product-specific instructions, age and weight limits, safety information, and assembly guidance supplied with the product.

Orders and payment

To place an order, add the products you want to your cart and complete checkout with your contact, delivery, and payment details. Please check your order carefully before submitting it.

The prices, applicable taxes, delivery costs, and available payment methods are shown during checkout before you complete your purchase. Any customs duties or import charges that apply in the destination country are not included unless stated otherwise and are payable by the recipient.

Your order is placed once checkout is completed and payment has been accepted. We will send an order confirmation by email. If your payment is unsuccessful, the order will not be processed.

Shipping and delivery

We ship worldwide from Latvia. Shipping costs are calculated at checkout based on the destination and the available delivery options.

In-stock orders are usually dispatched on the same or next business day after payment. During busy periods, including November and December, dispatch may take up to four business days. Delivery within Europe usually takes 3-6 business days. These are estimates; delivery times may vary depending on the destination, product, carrier, and circumstances outside our control. If a product has a different dispatch or delivery estimate, we’ll show it on its product page or at checkout.

Where applicable, the recipient is responsible for customs clearance, import duties, and other charges imposed by the destination country.

Cancelling an order before dispatch

If you need to cancel an order, contact us as soon as possible at info@legandgo.com or +371 27 558 833. We can cancel it if it has not yet been dispatched. Once it has been dispatched, you can use the return process described below, subject to applicable law.

Returns and the right of withdrawal

If you change your mind and are not 100% satisfied after receiving your ordered item(s), you must notify us within 14 days of receiving the item(s) by sending us an email to support@legandgo.com. Please include your full name, order Invoice number, and list the items you would like to return. If the 14 days deadline has passed, the return cannot be completed and will not be refunded. The items must be sent back within 14 days after we have received your return request.

We will refund the full amount of the originally paid sum (100% of the item value), excluding customs fees (if applicable), if the items are unused and unassembled. You may be charged for the depreciation in value of the goods if inspection finds the goods have been used. An open box does not disqualify a product from a full refund - it’s okay to open the box to verify the color, model, size, etc.

We will refund up to 80% of the originally paid sum, excluding customs fees (if applicable), if the items have already been assembled and used, and if the original tags of the accessories have been removed.

The refund will be returned to the credit card, bank account, or PayPal account used to pay for the order within 14 days of receiving the items at our warehouse.

The shipping expenses and customs fees for returning an order are not covered by leg&go and must be paid and arranged by the customer. Please note that the items must be shipped directly to our warehouse and not at a drop-off/collection point.

The return address is:

Shaman Inventions SIA
Kalku iela 12
Cesis, Cesu novads, LV-4101
Latvia

The items are the customer’s responsibility until the items reach our warehouse. Please make sure to pack the items safely to prevent any damage to the products. Please use the original packaging and keep receipts and tracking numbers as proof of sending the items back.

Legal guarantee and additional warranties

Your statutory consumer rights apply if a product is faulty or does not match its description. For consumer purchases in the EU, goods are covered by a legal guarantee of at least two years. These rights apply independently of any additional manufacturer’s warranty.

Some leg&go products may also include an additional commercial warranty. Its duration and terms are shown on the relevant product page or warranty document. Any additional warranty does not replace or reduce your statutory rights.

To contact us about a product issue, email support@legandgo.com with your order number, a description of the issue, and photos where relevant. We’ll review the issue and explain the available next steps.

Product use and safety

Use products only for their intended purpose and follow the product-specific assembly, care, and safety instructions. Where the instructions require adult assembly or supervision, an adult must provide it. Do not use a product if it appears damaged or unsafe; contact us for advice.

Intellectual property

The leg&go name, logos, product designs, photographs, text, and other content on this website belong to Shaman Inventions SIA or its licensors. You may not copy, reproduce, distribute, or use this material for commercial purposes without our prior written permission.

Privacy rights

You have the rights to check your personal information, to demand the correction of incorrect information, to deny the use of your personal information by sending your request to info@legandgo.com.

Keep in mind that we have the right to modify this privacy policy at any time. In case of important changes to this policy, we will definitely notify you via e-mail or on our website. The most recent changes have been made on 01.09.2019.

Use of Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience.

Cookies do not contain any personal data and cannot detect a certain user. Based on the cookie technology, we only receive anonymized information indicating, for example, which websites you visited our website from.

We use cookies provided by trusted third party which is Google Analytics from Google. We use it to analyse where visitors go, what they do and where they like to linger most when visiting our online store. It is all done to make your visit as comfortable and interesting as possible.

Please note that certain cookies are already enabled as soon as you enter our website. You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this) but be aware that by disabling cookies, you may disable the functionality and features they add to this site.

Liability

Nothing in these Terms excludes or limits liability or consumer rights that cannot be excluded or limited under applicable law.

Governing law and disputes

These Terms and Conditions are subject to the law of the Republic of Latvia. Any dispute arising out of or in connection with these Terms and Conditions or to this website or its services shall be solved by way of negotiations. Failing amicable settlement within 30 days, the dispute shall be referred to a court of law of the Republic of Latvia having jurisdiction over it. Any issues not specifically indicated in the Terms and Conditions are governed by the laws of the Republic of Latvia.