Terms & Conditions
The following Terms and Conditions concern the offer and sale of products on the website www.legandgo.com, owned and maintained by Shaman Inventions, Ltd., 12 Kalku street, Cesis LV-4101, Latvia, VAT Reg. No. LV40103795203. E-mail: email@example.com, phone: +371 27 558 833.
When getting to know leg&go anddeciding on your order, please note that the Balance Bike 3in1 is necessary for the assembly of any leg&go modification. The Downhill Bike, Tricycle, Pedal Bike, Rocking Elephant and Polar Bike are add-on items only for the Balance Bike 3in1. For instance, if you wish to buy a Tricycle for your little rider, you need to choose both the Balance Bike 3in1 and the Tricycle Add-on. By accepting these Terms and Conditions, you agree that you have understood the functions of the product and have chosen the appropriate version of it.
How to order
- Find the product that you like and that is intended for the age of your child. Click “Add to cart” for each product that you would like to order. Select the desired quantity of each chosen product in the Checkout view.
- Continue through the checkout process and fill in your details (full name, phone number, e-mail and delivery address). Once you have provided your delivery address and chosen the shipping method, the information on the shipping costs and the delivery time to your chosen destination will be displayed.
- Your personal information is required for providing the delivery service of your order. This information will not be used for any other purposes without your consent.
- After you have filled in all the necessary shipping information in the checkout view, choose one of the payment methods provided. You can pay via PayPal, by credit/debit card (VISA, Mastercard, American Express) or by bank transfer.
- Your order is placed only after the payment is completed through either of the payment methods provided. If the payment was successful, you will receive a confirmation e-mail from firstname.lastname@example.org within few minutes; this e-mail will include the paid Proforma Invoice. Please keep the e-mail as it serves as a proof of payment. If your payment was not successful, you will receive an e-mail from us to let you know that your order is not being processed; within the e-mail, you will find our customer support team contact information – they will be happy to help you.
- The leg&go online store is open 24 hours a day. Please accept that the website might be temporarily down for maintenance.
The payment is processed via PayPal or via Paysera (if choosing to pay by credit/debit card or by bank transfer), both of which are approved and certified secure payment solutions. If paying by credit card, we accept: Visa, MasterCard, American Express. Please note that it is impossible for us to charge an amount that is higher than the one approved by you.
SHIPPING AND DELIVERY
Countries we ship to
We ship worldwide.
The shipping fee depends on your delivery country and your purchase amount. The information on the shipping costs to your chosen destination will be displayed once you will have added all the desired products to the cart and filled in the delivery address at the checkout view. Please note that the customs clearance fee (if applicable in your country when receiving goods from Latvia) is not included in the sum total, is not paid by leg&go, and must be carried out by the recipient.
The order is normally dispatched from our warehouse on the same or next business day of receiving the payment of your order. During high season in November and December order processing time might take up to 4 business days. Deliveries within Europe usually take 3-6 business days. All orders are shipped from our warehouse in Latvia.
You will receive an e-mail from email@example.com with the tracking number of your order on the same or next business day after placing your order.
It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are dispatched on the same or next business day after you have placed the order. Contact us by phone +371 27558833 or e-mail firstname.lastname@example.org and we will try to help you.
Every leg&go bike or add-on item purchased after September 1, 2019 has a 5-year warranty! Bikes and add-ons purchased earlier have a 2-year warranty. The warranty period has been extended as we have been working on fine-tuning our production technologies, improving several parts of the bike for even greater durability.
Leg&go team ensures that the goods are manufactured, packaged and labelled in compliance with the applicable laws and regulations of the European Union; are brand-new; meet the current specifications of the manufacturer; are free from any encumbrances; are free from defects for a warranty period of 5 years.
We care about our customers and we want them to have the best quality product. If you have noticed that there is something wrong with your bike or add-on items, please contact us immediately by downloading and filling out this Warranty Form and emailing it to email@example.com. Our support team will contact you shortly.
During the warranty period, defective goods or parts shall be replaced by the manufacturer at manufacturer’s cost (including costs of transportation, except customs).
MAINTENANCE & USE OF BIKE
Essential tips for safe riding
- Not to be used in traffic.
- Protective equipment should be worn when riding the bike.
- The bike is suitable for children weighing up to 30 kg.
- The assembly of the bike must be done by an adult.
- Accessories bag contains small parts that are not suitable for children under 3 years. Choking hazard!
- The bike has to be used under the direct supervision of an adult.
- The bike shall be used with caution since skill is required to avoid falls or collisions causing injury to the user or third parties.
Maintenance and use of leg&go bike
- When assembling the bike, all knobs and screws must be tightened properly and the seat fixed firmly.
- The bike has to be used in accordance with our recommendations on adjusting bike height & size described in the assembly manual (height and position of the seat and seat mount, angle of the front fork) or on our webpage at FAQ. These recommendations are very important for ensuring comfortable and ergonomic biking experience.
- All two-wheel modifications of leg&go are not intended to be stable on their own and have to be balanced by the rider under the direct supervision of an adult. The child has to use his/her feet to provide stability. Each modification of the bike is intended for a specific age group – the height of the seat has to be adjusted accordingly so the child can reach the ground with both feet fully when seated.
- The adult has to teach the child how to stop the bike when necessary:
- When riding the Balance Bike 3in1, the child has to use his/ her feet to stop the bike.
- The Downhill Bike has a special footrest which works also as a brake. When the feet are placed on the pad, it functions as a footrest; to use the brake, just push down on the tip of the footrest. Please note! The brake of the footrest is an extra function that is not intended for stopping the bike fully. The little rider will have to use his/her feet for stopping.
- The Pedal Bike has a coaster brake – to stop the bike, the child has to pedal backwards.
- The Tricycle is not equipped with a brake and is suitable for flatland cruising only.
- Every leg&go bike has a steering limiter that prevents sharp turning angles. The limiter can be removed, but the leg&go team does not suggest doing so for safety reasons. The limited steering angle may seem too tiny for an adult, but, in reality, for a kid, it is not tiny at all. The limiter not only helps to control the bike but also protects the rider in a case of a fall, ensuring that the handlebar will not hit the little rider’s stomach. However, if your child is already an experienced rider and you would like to make the turning angle of the bike wider, the limiter can be easily removed – just pull out the two black rubber parts on both sides of the front fork joint.
- The recommended tyre pressure is 1.4 bar, and it has to be checked routinely!
- The bike has to be stored in a dry place. Never leave it in the rain or snow when the adventure is over.
- The bike is suitable for cleaning with water and soap and to be wiped with a dry cloth afterwards.
RETURNS & REFUNDS
It may happen that you change your mind and decide to return your ordered items after receiving them. If so, you have to notify us within 14 days after the order has reached its final destination by sending us an e-mail to firstname.lastname@example.org. Please include your full name, your order Invoice number, and list the items you would like to return. If you miss the deadline specified in this clause, the return cannot be completed and will not be refunded.
If you notify us within the deadline specified, we will give a full refund of the purchase price (excluding shipping costs) on condition that the items are sent back to us absolutely the same as you received them. The items have to be sent back within 14 days after we have received the notification from you.
The refund will be returned to the credit card, bank account or Pay Pal account used to pay for the order within 14 days after receiving the items at our warehouse. If the items are not received in the same condition as you received them, a deduction can be made from your refund equal to the decrease of the value of the items.
The shipping expenses for returning an order are not covered by leg&go, and must be paid by you, as well as arranged by yourself. Please note that the items have to be shipped directly to us, and not a drop-off/collection point.
The return address is:
Shaman Inventions, Ltd.
12 Kaļķu iela
The items are your responsibility until they reach our warehouse. Please make sure you pack them safely to prevent any damage to the products. Please use the same packaging you received them in and keep receipts and tracking numbers as proof of sending the items back.
TRADEMARK AND COPYRIGHT
All product designs, product names, tradenames, trademarks and content included on this website are owned by Shaman Inventions, Ltd., and shall remain the exclusive property of Shaman Inventions, Ltd. Trademarks and tradenames are registered with the trademark authorities within the European Union and are protected by copyright and trademark laws. You are not permitted to use any product designs, product names, tradenames or trademarks presented on this site without prior written consent from Shaman Inventions, Ltd.
We treat your privacy with full respect. All the personal data we collect when you’re making an order at our online store are necessary to get your order delivered to you. Please note that we are asking only the data that is necessary to organise the delivery of your bike. We guarantee that we will never sell, rent, lease or give away your personal information to any third party.
Your personal data which we will process & purposes for which the personal data will be used:
All the personal details provided by you at the checkout view (full name, phone number, e-mail address, delivery address) are used only for the purposes to complete your order and are kept strictly confidential.
When placing the order, we need your full name and delivery address to organise the shipping with a reliable courier company (we work with TNT), and your phone number in case the courier needs to contact you regarding the delivery as the bike is shipped right up to the consignee’s doors. We will use your e-mail address to contact you in case we need to specify any details in relation to your order before dispatching it. You will also receive an order confirmation e-mail from us after completing your order and another e-mail when the bike is on its way with the exact delivery date and the tracking number of your order. Your full name and the contact details mentioned above are also necessary for us to prepare the Proforma and Final Invoice of your order which serves also as a proof of your purchase in case you need our help in relation to warranty service.
Your financial data will be processed via PayPal or Paysera (if choosing to pay by credit/debit card or by bank transfer) which both are approved and certified secure payment solutions and both follow strict privacy policies that you can find on their websites.
Data use when signing up for our e-mail newsletter:
From time to time your e-mail may be used to inform you on new products, special offers and discounts, but only if you have confirmed that you want to receive such information from us. However, you always keep the right to be forgotten and unsubscribe from our newsletters by clicking on the provided link in the newsletter or sending a request to email@example.com.
Duration for which the personal data will be stored:
Your personal details (full name, phone number, e-mail address, delivery address) will be kept safely for 5 years from the moment of purchasing leg&go products. We keep the information for this long as it is considered to be the period the product can be used taking into account the age group it is intended for. The period of 5 years is considered to be the time when either of the parties may have the need to contact each other in case of after-sales service, new add-ons or updates of the product. If you want your personal data to be erased earlier, please contact us by sending a message to firstname.lastname@example.org at any time.
If you have subscribed to our newsletters your e-mail address will be kept safely in our database until the moment you unsubscribe from our newsletters.
Cookies do not contain any personal data and cannot detect a certain user. Based on the cookie technology, we only receive anonymized information indicating, for example, which websites you visited our website from.
Please note that certain cookies are already enabled as soon as you enter our website. You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this) but be aware that by disabling cookies, you may disable the functionality and features they add to this site.
You have the rights to check your personal information, to demand the correction of incorrect information, to deny the use of your personal information by sending your request to email@example.com.
RESOLUTION OF DISPUTES & FINAL PROVISIONS
These Terms and Conditions are subject to the law of the Republic of Latvia. Any dispute arising out of or in connection with these Terms and Conditions or to this website or its services shall be solved by way of negotiations. Failing amicable settlement within 30 days, the dispute shall be referred to a court of law of the Republic of Latvia having jurisdiction over it. Any issues not specifically indicated in the Terms and Conditions are governed by the laws of the Republic of Latvia.