- The right size
- Shipping & Payment
- Warranty, Service & Returns
- Technical support
- How to assemble
The right size
Balance Bike 3in1 can be assembled in 3 different ways:
Balance Bike version
1.5 – 5 years
This is the classic version of leg&go. It is particularly adaptable in size which means that this friendship will last until the age of 5!
2 – 3 years
This version is up to the little rider’s taste. Some like it bouncy, some don’t.
The frame construction of this version provides increased natural suspension, turning the cruising into bouncy fun.
Most suitable for chill rides on flat terrain. If the road is too bumpy or your child is older than 3 (which also means heavier), the little one will have to focus more on controlling the bike.
10 months – 2 years
Featuring an upside-down frame, this is the lowest variant of them all – it is suitable for the youngest riders, whose leg inside height measures as little as 25 cm.
The most important criteria when choosing the best Balance Bike 3in1 version for your child is the seat height – make sure it’s appropriate for your child. For more information on adjusting the height and size of your bike, read here.
When adjusting the height of your bike, keep the three images below as a guideline for ensuring the best possible ride for your child:
Having your child’s feet touching the ground fully is the correct height adjustment for the Balance Bike. The little explorer will be able to ride with confidence, getting the best first riding experience.
If your child can touch the ground with tippy-toes only, the height adjustment is wrong for the first bike experience. The little one will not feel safe and confident.
If your child’s legs are too bent in knees, the little one will not feel comfortable. Such height adjustment is not ergonomic.
The height and size of your bike can be adjusted by changing:
- the angle of the front fork,
- the position of the seat mount and the seat.
1.How to change the front fork angle?
Remove the big lobe knob and detach the front fork from the seat mount and frame.
Find the most suitable front fork position for your little rider by selecting one of the four bores of the main frame. Fasten all parts back together with the big lobe knob.
What does the angle of the front fork change?
- The height of the seat. A steeper front fork angle brings the seat position higher, whereas a wider angle brings the seat position lower.
- The distance between the wheels. A steeper angle of the fork shortens the distance between the wheels, which makes the bike more agile but harder to control at a higher speed (suitable for more experienced riders).
The ideal front fork angle for ensuring comfortable, safe and ergonomic ridingis at 25°angle to the ground.
An angle that is too steep makes the bike harder to control.
An angle that is too wide makes the bike harder to control.
2.How to change the height and position of the seat mount and the seat?
Disassemble your Balance Bike by removing the big lobe knob.
Find the most suitable seat mount position for your little rider by selecting one of the six bores of the seat mount. Fasten all parts back together with the big lobe knob.
To adjust the seat position, loosen the lobe knob of the seat and slide the seat up or down the groove of the seat mount. When the seat is in the desired position, tighten the lobe knob to fasten the seat in place.
Important! The seat must be fastened firmly in order to prevent it from moving while riding.
At the seat mount’s highest position, the seat must be flipped front-to-backto ensure a horizontal position of the seat.
What does it change?
- Properly adjusted height and angle of the seat mount ensures that the little rider is in a comfortable position.
- Properly adjusted distance between the handlebar and the seat ensures that the little rider has the most ergonomic seat position with any frame adjustment.
- IMPORTANT! Whenever adjusting the height or position of your seat mount, always make sure that the seat is positioned perfectly horizontally.
The seat position must always be horizontal!
The child will slide backwards. This can be corrected by repositioning the seat and/or flipping it front-to-back (See image above, steps 3 & 4).
The child will slide forward. This can be corrected by repositioning the seat and/or flipping it front-to-back (See image above, steps 3 & 4).
Please note! The lobe knobs of the rear wheel DO NOT adjust the height of the bike. These knobs are moved for certain modifications only (i.e. from Balance Bike to Baby Bike, Pedal Bike, etc.).
Shipping & Payment
We deliver worldwide.
Your bike will be dispatched on the same day or the next business day after placing your order. You will receive an e-mail from firstname.lastname@example.org informing you about the exact delivery date along with your order’s tracking number shortly after placing it.
The shipping will be organised using a reliable courier company (we work with TNT for all international and domestic deliveries). The courier will contact you by phone or e-mail (using the contact information you provided during checkout) regarding the most suitable time for delivering the bike right to your door.
For calculating the delivery time and cost, please use the calculator at the checkout view. The delivery cost depends on two factors – the country of your delivery and your purchase amount.
Please note that the delivery time provided at the checkout is an estimate. You will receive an e-mail from email@example.com with the exact delivery date and the tracking number of your order shortly after placing your order.
Please note that the customs clearance fee (if applicable in your country when receiving goods from Latvia, EU) is not included in the shipping costs, is not paid by leg&go, and must be carried out by the recipient.
You can pay safely with PayPal, Mastercard, VISA, American Express and bank transfer.
Warranty, Service & Returns
Every leg&go bike or add-on item purchased after September 1, 2019 has a 5-year warranty! Bikes and add-ons purchased earlier have a 2-year warranty. The warranty period has been extended as we have been working on fine-tuning our production technologies, improving several parts of the bike for even greater durability.
We care about our customers, and we want them to have the best quality product. If you have noticed that there is something wrong with your bike or add-on item, please contact us immediately by downloading and filling out this Warranty Form and emailing it to firstname.lastname@example.org. Our support team will contact you shortly.
During the warranty period, defective parts will be replaced by the manufacturer at the manufacturer’s cost (including costs of transportation, except customs).
Please note that warranty is valid only on the condition that the bike has been used for the purpose that it is made for and in compliance with the manufacturer’s Terms & Conditions on Maintenance & Use of the Bike.
Yes, all spare parts are available for purchase. Please contact our support team by emailing email@example.com for more information on prices and delivery costs, or contact the store where you purchased your leg&go bike.
It may happen that you change your mind and decide to return your ordered items after receiving them. If so, you have to notify us within 14 days after the order has reached its final destination by sending us an e-mail to firstname.lastname@example.org. Please include your full name, your order Invoice number, and list the items you would like to return. If you miss the 14 days deadline, the return cannot be completed and will not be refunded.
If you notify us within the deadline specified, we will give a full refund of the purchase price (excluding shipping costs) on condition that the items are sent back to us exactly the same as you received them. The items have to be sent back within 14 days after we have received the notification from you.
The refund will be returned to the credit card, bank account or Pay Pal account used to pay for the order within 14 days after receiving the items at our warehouse. If the items are not received in the same condition as you received them, a deduction can be made from your refund equal to the decrease of the value of the items.
The shipping expenses for returning an order are not covered by leg&go, and must be paid by you, as well as arranged by yourself. Please note that the items have to be shipped directly to us, and not a drop-off/collection point.
The return address is:
Shaman Inventions, Ltd.
12 Kalku iela
The items are your responsibility until they reach our warehouse. Please make sure you pack them safely to prevent any damage to the products. Please use the same packaging you received them in and keep receipts and tracking numbers as proof of sending the items back.
Exchanges and Returns
We will first try to resolve any issue you may have. If you buy a leg&go product and are not 100% satisfied with it, you can send it back to us within 60 calendar days from the date you purchased it. This offer is valid for purchases placed on our website from the 1st of November till 31 of December, 2020.
You may return new, unopened items for a full refund on the product. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item or a defective item that we cannot repair or replace). Your item must be in the original packaging.
If your ordered qualified for free shipping at the time of purchase, shipping fees paid to ship your item will be deducted from your refund.
Important Information about Returns:
An open box does not disqualify a product from return. It’s okay to open the box to verify the colour, model, size or fit of a product. However, any signs of use, wear or missing items will disqualify an item for return.
All items including the warranty card, manual, small parts and original inner packaging must be included in the return and in their original condition.
Return shipping costs are the responsibility of the purchaser.
Yes, leg&go Balance Bike is compatible with all leg&go add-on items (Pedal Bike, Tricycle, Downhill Bike, Rocking Elephant or Polar Bike), no matter how long ago you purchased your leg&go bike. The very first edition of the leg&go bike is also compatible with any of the add-ons.
Every leg&go bike has a steering limiter that prevents sharp turning angles.
The limiter can be removed, but the leg&go team does not suggest doing so for safety reasons. The limited steering angle may seem too tiny for an adult, but, in reality, for a kid, it is not tiny at all. The limiter not only helps to control the bike but also protects the rider in a case of a fall, ensuring that the handlebar will not hit the little rider’s stomach.
However, if your child is already an experienced rider and you would like to make the turning angle of the bike wider, the limiter can be easily removed – just pull out the two black rubber parts on both sides of the front fork joint.
For smooth and easy cruising, it is very important to check the tyre pressure routinely. The optimum air pressure is 1.4 bar.
All wooden parts of the bike are treated with a special, kids friendly coating to make it weather and moisture-resistant. You can even ride it during wintertime as a Polar Bike modification!
Although the bike loves rides through puddles and on the beach, remember to take good care of it — do not leave your bike in the rain or snow when the adventure is over. Storing the bike in a dry place will ensure that it serves many years.
No, Tricycle Add-on and Pedal Bike Add-on are two different products. The gear works differently with each modification – the Tricycle has fixed gear and no brakes, whereas the Pedal Bike has a coaster brake. These differences ensure light and comfortable riding experience with each modification. Also, the Pedal Bike Add-on comes with a bigger rear wheel, making it better suited for taller kids compared to the Tricycle Add-on.
How to assemble
If you didn’t find and answer to your question please do not hesitate to contact our Customer Service.